Michael is a highly experienced consultant with over 25 years of business change & consulting experience in financial services
Michael has held Leadership roles in a variety of banking industry, organisation and external consulting change programmes, including an extensive portfolio of customer service & operations transformations, as a (change agent) Senior Manager at Bank of Ireland.
He is former Director and Chairperson at the Irish Payments Services Organisation (IPSO) and Irish banking industry representative at the European Payments Council
Michael is currently operating as an independent consultant, providing business re-design, change management expertise and execution services
Michael’s specialisms include; programme design / execution, strategy & operating model development, business operations & process re-design, change management and risk mitigation, problem management facilitation, business implementation planning
His Academic qualifications include; Diploma and Batchelor Financial Services, Institute of Bankers in Ireland. Executive Management Programme Certificate, Cranfield Business School UK. Post Graduate Certificate in Organisation Change, DCU Business School